Two promises. One page on how to use them.
A promise you cannot claim is just a slogan. So here is the entire process, written plainly. No serial numbers, no registration, no forms to fight. Your proof of purchase already exists, and we work from that.
30 Day Feeding Fit Promise
Try any a.kobee set for a full 30 days of real feedings. If it is not the right fit for your baby, we refund it completely, including the product price and the original shipping charges.
Free Nipple Exchange
If the flow stage you chose is not right for your baby, we exchange it free. This one applies wherever you bought your a.kobee.
How to claim, in three steps.
Find your proof
Bought at akobee.com? Your order number is in your confirmation email, and that number is your registration. There is nothing else to register. Bought at Nordstrom, Babesta, or Mumzworld? A photo of your receipt or order confirmation is all we need.
Tell us below
Use the form on this page to contact us. We will reply by email. For a stockist purchase, attach a photo of your receipt when you reply.
We make it right
Refunds are issued to your original payment method within 3 to 5 business days of approval. Refunds include the product price and the original shipping charges. Exchange nipples ship free, usually the next business day. We may ask what was not working, only so the next design is better, never as a condition of your refund.
The full promise, automatically
Both promises apply to every direct order. Your order number does all the work, we can see the product, the date, and the price on our side. Nothing to register, nothing to keep.
Refunds at the store, exchanges with us
Refunds for purchases at Nordstrom, Babesta, or Mumzworld are handled by that retailer under its own return policy. We handle the Free Nipple Exchange with a photo of your receipt.
Start a claim.
Send your claim below. We will reply by email.